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flomaddenco2017-04-10 10:51:302018-08-16 16:39:05Trainer SkillsUp to 8 delegates
Where ‘pure’ counselling skills are a requirement this course is run as a stand-alone, otherwise elements of this approach can be woven into other man-management skills courses.
The content is as follows:
- Welcome/personal objectives and likely use of counselling skills
- Personal experiences of counselling
- Definition of what counselling is
- The ‘Pure Counselling’ model – discussion
- Review of personal counselling skills
- Preparing for a counselling session
- Understanding the client – body language clues
- Building empathy and rapport
- Counselling in the workplace
- Practicing the skills
- Review objectives
BESPOKE TRAINING COURSES
- Trainer Skills
- Time Management
- Stress/State Management
- Report / Business Writing Skills
- Recruitment and Interviewing
- Positive Personal Presentation
- Performance Management
- Negotiation Skills
- Managing Change
- Managing Meetings
- Leadership/Team Training
- Facilitation Skills
- Disciplinary Skills
- Customer Service Training
- Counselling Skills
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BESPOKE TRAINING COURSES
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flomaddenco2017-04-10 10:51:302018-08-16 16:39:05Trainer Skills
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flomaddenco2017-04-10 10:50:422018-08-16 16:39:05Time Management
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flomaddenco2017-04-10 09:39:392018-08-16 16:40:31Stress/State Management
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flomaddenco2017-04-10 09:38:522018-08-16 16:39:05Report / Business Writing Skills
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flomaddenco2017-04-10 09:37:282018-08-16 16:39:05Recruitment and Interviewing
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flomaddenco2017-04-10 09:36:472018-08-16 16:39:05Positive Personal Presentation
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flomaddenco2017-04-10 09:36:182018-08-16 16:39:05Performance Management
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flomaddenco2017-04-10 09:35:532018-08-16 16:37:43Negotiation Skills
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flomaddenco2017-04-10 09:35:182018-08-16 16:36:26Managing Change
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flomaddenco2017-04-10 09:34:282017-10-17 16:06:57Managing Meetings
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flomaddenco2017-04-07 18:21:102017-10-17 16:07:31Leadership/Team Training
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flomaddenco2017-04-07 18:20:102017-10-17 16:08:19Facilitation Skills
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flomaddenco2017-04-07 18:19:242017-10-17 16:09:31Disciplinary Skills
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flomaddenco2017-04-07 18:18:152017-10-17 16:10:14Customer Service Training
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flomaddenco2017-04-07 18:17:362017-10-17 16:08:30Counselling Skills
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flomaddenco2017-04-07 18:16:582017-10-17 16:10:29Core Management Skills
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flomaddenco2017-04-07 14:34:552017-10-17 16:10:43Business Presentation Skills
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flomaddenco2017-04-07 14:34:182017-10-17 16:08:53Appraisal Skills
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flomaddenco2017-04-07 14:32:042017-10-17 16:10:58Action Learning SetsAbout Us
Since starting my business in 2002 with 13 years training and development experience within commercially driven environments, I have been developing a strong track record of helping others to achieve and grow.

Contact Us
Florence Madden BSSc. Assoc CIPD ANLP
t: 01228 711199
f: 01228 711199
m: 07732 695838
e: info@florencemadden.co.uk
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