BESPOKE TRAINING COURSES

All of my courses are written and delivered by myself (working with Associates as appropriate).….So what is delivered is centred on the outcomes you want!

The Content Guides give an outline of what could be included and the likely course length.

Action Learning Sets

Appraisal Skills

Business Presentation Skills

Core Management Skills

Counselling Skills

Customer Service Training

Disciplinary Skills

Facilitation Skills

Leadership/Team Training

Managing Meetings

Managing Change

Negotiation Skills

Performance Management

Positive Personal Presentation

Recruitment and Interviewing

Report / Business Writing Skills

Stress/State Management

Time Management

Trainer Skills

Development Programmes

I also put together programmes for development of people at all levels. Here are some recent assignments:

Effective Leadership Programme Success Programme Team Excellence Programme Effective Leadership Programme

For KLM UK Engineering

This 5 ½ day programme was developed and delivered over a period of months initially for two groups of senior managers Due to its success it is being rolled out to another level of management in the coming year. The programme aims to develop leadership skills through better people handling and inter personal skills, as well as the skills of coaching others, time management and delegation.

Florence and I worked closely to design a bespoke Leadership course for our management population. This was an area that we recognised needed investment and Florence was so helpful in helping us to pinpoint the areas of focus. The course was designed not just to ‘fix problems’ but to get under the skin of issues to help our managers think differently, approach things in new ways and really evolve as leaders. The feedback from the delegates has been great to hear and we are seeing new and valuable skills, such as coaching, being put into practice throughout the organisation which is having a transformative impact on how we do business

Jenni KingHead of Human Resources

For Baxi Field Service Management Team

The Success Programme was created to develop the skills of the company’s expanded Field Management Team. As part of the overall programme I provided 6 days of ‘soft’ skills training over a period of 3 months to help managers to improve the engagement and performance of their teams. This included understanding personal impact, effective interactions, coaching skills including a ‘coaching approach’ to managing others and time management.

For Team Leaders

This 3 day short programme consists of an initial 2 days followed by a day of review and further input several months later. It focusses on principles of successfully leading others and oneself. Understanding how to achieve effective interactions with others and creating an environment where people can think for themselves and input to the work of the team.

For Line Managers

This programme was developed in 2011 and has been running ever since as part of the in-house development programme. It is 8 ½ days over a 6 month period and covers:

MANAGING WORKING RELATIONSHIPS
COACHING SKILLS
MANAGING MEETINGS
TIME MANAGEMENT
LEADERSHIP AND DELEGATION

I am indebted to Florence Madden, of Florence Madden Associates, who led me and others on an Effective Leadership Programme. Florence has helped me to believe in myself and I regularly use the positive affirmations Florence discussed with us and use the tips and techniques Florence gave us as much as I can. Florence is so positive and life affirming, it was a pleasure to work with her and has helped not just me but all my female colleagues who were lucky enough to be on that particular Effective Leadership Programme and we still discuss it and the positive benefits.

Nicola HartleySolicitor, South Lakeland District Council

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